Online Workshops
MIGA Workshops are based on our claims experience and provide an interactive forum for discussing clinical and professional risk issues and preventative strategies. Case examples, practical exercises and risk management tips are provided.
Our Online Workshops are live and run for two hours. To keep the workshops interactive and engaging, the maximum number of attendees is 15.
Aligning expectations
- Understanding patients' expectations and aligning them with your own, builds trust, saves time, and can avoid serious complaints
- Managing patients’ expectations about how we will respond if something goes wrong increases satisfaction of the overall experience.
All sessions: 7:30 - 9:30 pm (Sydney time)
Thursday 19 August 2021
Wednesday 6 October 2021 - Full
Wednesday 8 December 2021 - Full
Thursday 20 January 2022 - Full
Monday 7 February 2022 - Full
Tuesday 15 February 2022 - Full
Anatomy of a claim
- Follow the pathway of a claim from the notification of the incident, the collection of evidence, the defence of allegations and the judicial process
- Unravel the complexities of the adversarial process and expose the critical stages that can influence the ultimate outcome.
All sessions: 7:30 - 9:30 pm (Sydney time)
Thursday 29 July 2021
Thursday 30 September 2021 - Full
Tuesday 18 January 2022 - Full
Tuesday 1 February 2022 - Full
Caring for our colleagues
- Explore the benefits, personally and professionally, of staying well
- Recognise the warning signs from a colleague who is not coping
- Discuss strategies for offering genuine professional support.
All sessions: 7:30 - 9:30 pm (Sydney time)
Tuesday 10 August 2021
Thursday 2 September 2021 - Full
Monday 25 October 2021 - Full
Monday 22 November 2021 - Full
Challenging patients
- Understand the factors that make a patient challenging to treat
- Be responsive to early warning signs of potential challenges for the doctor-patient relationship.
All sessions: 7:30 - 9:30 pm (Sydney time)
Thursday 16 September 2021
Wednesday 24 November 2021 - Full
Thursday 3 February 2022 - Full
The complaining patient
- Very few people who complain want to get involved in litigation or seek compensation
- Litigation is often used as a last resort when all other efforts have failed
- Feedback provides you with invaluable information that, if used effectively, enables you to understand patient needs, improve systems and procedures, and protect or enhance your reputation.
All sessions: 7:30 - 9:30 pm (Sydney time)
Tuesday 24 August 2021 - Full
Thursday 24 February 2022 - Full
Errors in health
- An introduction to the concept of human factors in healthcare
- Explores the factors that guide our behaviour in the workplace
- Looks at how these factors impact patient outcomes.
All sessions: 7:30 - 9:30 pm (Sydney time)
Wednesday 22 September 2021 - Full
Thursday 21 October 2021
Exploring the prognosis of misdiagnosis
- A failure to diagnose in a timely manner is still a significant cause of claims
- Case studies will be presented for your evaluation of the areas of vulnerability in managing the claim
- Will you decide to defend a claim or will you seek to settle?
All sessions: 7:30 - 9:30 pm (Sydney time)
Thursday 5 August 2021
Wednesday 8 September 2021 - Full
Thursday 4 November 2021 - Full
Tuesday 30 November 2021 - Full
Getting consent right
- Consent is not just about surgery or the risk of poor outcomes – it also involves examination, medication, treatment options and costs
- It is a dialogue: understanding the patient’s concerns and making sure they understand what they should know, and want to know, before making a choice
- Mastering these issues is critical to ensuring good patient care and minimising the risk of medico-legal issues.
All sessions: 7:30 - 9:30 pm (Sydney time)
Wednesday 13 October 2021
Tuesday 16 November 2021 - Full
Monday 21 February 2022 - Full
Thursday 17 March 2022 - Full
Good medication management
- Medication is a key patient safety issue; and prescribing is just one step in good medication management
- Key challenges include systems, patients, keeping up, regulatory requirements and technology
- Thinking ahead and utilising the tools you have is key to avoiding problems later.
All sessions: 7:30 - 9:30 pm (Sydney time)
Monday 11 October 2021
Tuesday 14 December 2021 - Full
Mandatory reporting
- A doctor may have legal reporting obligations under a range of statutes
- Understand the dilemmas doctors may face in deciding whether to report or not in a given situation
- Look at how best to deal with these matters – whether there is a mandatory reporting obligation or not.
All sessions: 7:30 - 9:30 pm (Sydney time)
Thursday 26 August 2021
Tuesday 2 November 2021 - Full
Monday 6 December 2021 - Full
The perils of silence
- Communicating effectively with patients and colleagues is just as important as providing the best clinical treatment
- Explores the role of poor communication in medical errors and discusses strategies for empowering practitioners to communicate for the safety of the patient.
All sessions: 7:30 - 9:30 pm (Sydney time)
Tuesday 3 August 2021
Monday 6 September 2021 - Full
Wednesday 10 November 2021 - Full
Monday 24 January 2022 - Full
Tuesday 15 March 2022
Thursday 24 March 2022 - Full
We are happy to help.
P 1800 777 156 E reo@miga.com.au W www.miga.com.au
© MIGA 2021